Return & Refund Policy

Return and Refund Policy

Thanks for purchasing at Eco Karma. We express our heartfelt appreciation for having us extend our services to you

However, if you are unsatisfied with your purchase, we are here to help you with that.

1. Return

1. For an item purchased, it must be returned upon the customer's will within calendar days from the date of the purchase.
2. All returned items must be unused and in the same condition as it was at the time of purchase. Tampered items shall not be accepted and thus must be refrained from returning.
3. Tampered items/items damaged at the customer’s end shall not be accepted at Eco Karma’s sole discretion.
4. Item must be returned in original packaging only.
5. While returning the purchased item, the original receipt of the purchase transaction shall be provided along with the item that is to be returned.
6. Products such as All products are non-returnable unless parcel opening video for the damage is provided. shall not be applicable for the Return policy.

2. Cancellation of Services

Services once paid for cannot be cancelled by a customer, except at the sole discretion of Eco Karma In case of any discrepancy or issues relating to the Services, the customer may reach out to the email ID below in this policy for resolution.

Contact: [email protected]

3. Refund and Shipping

1. Upon the successful return of the product, Eco Karma shall notify you of the status of the refund after careful scrutinization.
2. Shipping cost shall be the responsibility of the customer and hence no refund policy shall be applicable over any shipping cost.
3. However, upon misunderstood delivery or error from Eco Karma, all charges including the total cost of purchase along with shipping charges shall be refunded within 3 - 7 business days of notice of the issue.
4. A refund shall only be expected upon the condition of the item returned.
5. The refunded amount shall be credited to the customer's registered account within 24 calendar days of reporting the issue.  

Shipping Policy

Our shipping policy at Eco Karma aims to provide customers with a fast and hassle-free delivery experience. We strive to process and ship all orders within 3-7 business days from the date of purchase. Shipping duration varies depending on various factors, including country, location, weight/dimensions of the package, mode of transit, and external factors such as holidays, climate, and strikes. To ensure timely delivery, we work with multiple logistics providers to offer a wide range of courier services. However, please note that we are not responsible for any delays caused by the courier service provider or external factors. If a package is lost or damaged during transit, customers should contact the courier service provider to file a claim. This policy applies to international shipping as well. At this moment, we do offer international shipping.

For further doubts or queries, feel free to contact us at [email protected]. We look forward to more opportunities for catering our services to you.